Sara Klapheke

Beacon Hill Staffing Group

Publication Designer

Contract worker for Allegion plc, digitizing Allegion's price books with Adobe InDesign. Designed and executed print assets through concept design, editing/revisions, and production. Partnered with internal teams on creative direction and execution, including coordinating requirements, fulfilling requests, reviewing output and iterating projects through final draft.

Joint Effort Consulting, LLC

Graphic Design Intern

Developed editorial layout for the The Ambition Planner® - a 90-day goal-setting planner system for women of faith. Created promotional materials for social media, Etsy, and Pinterest. Produced digital versions of The Ambition Planner® to be used with GoodNotes and Notability. Designed both editorial and ePub layouts for Ambitious Faith: A 90 Day Devotional.

American Advertising Federation of Louisville

Marketing and Communications Intern

Drafted, edited, and posted content to social media platforms. Designed flyers, graphics, and other promotional materials. Managed website updates, email communications, and monthly e-newsletter.

Trilogy Health Services

Graphic Design Intern

Designed and updated marketing and communications collateral such as flyers, brochures, ads, etc. while also assisting with the design of other ad hoc company projects.

Hillsdale Furniture

Digital Photo Editor Intern

Prepared images for publication with e-com vendors and for website use. Created animations and graphics for social media. Digitally edited product images using Adobe Photoshop. Developed and maintained company's brand identity.

Bisig Impact Group

Photography Intern

Assisted main photographer with high school senior portraits. Photographed high school seniors in studio, outdoor photography, and yearbook photos. Traveled to destination photo sessions. Collected and delivered finished prints to studio from photo lab. Arranged set preparation and lighting equipment.

Optum

Call Center Representative

Answered inbound calls from Anthem Medicare Advantage members and providers. Assisted members with paying monthly premiums online. Resolved questions regarding claims, billing, and general insurance queries. Clarified changes to 2016 insurance plans to current members during open enrollment. Utilized Express Scripts to help members with prescription medication questions, such as price, coverage, and availability. Helped providers with claim questions including appeals, denials, and ICD-9 codes. Viewed CMS-1500 claim forms. Researched, collected data, and explored answers and alternative solutions.

Refund Advantage (via Kelly Services)

Call Center Representative

Answered inbound calls from taxpayers and tax preparers. Advised taxpayers about when they could expect their tax refund. Resolved tax refund inquiries by clarifying issues. Implemented solutions and escalated unresolved problems. Assisted tax preparers with ordering checks to print. Forwarded any calls regarding fraud to the correct fraud hotline.

ADP (via Kelly Services)

Call Center Representative

Answered inbound calls from federal employees regarding flexible spending accounts. Enrolled federal employees into FSAFEDs during open enrollment. Answered questions about FSAFEDs coverage, qualifying life events, letters of medical necessity, and benefit periods.

Office Depot

Sales Associate/Cashier

Handled cash, check, and credit card transactions. Processed merchandise returns and exchanges. Stocked shelves and maintained a clean workspace.

Bisig Impact Group

Graphic Design Intern

Catalogued archived files. Edited photographs for publishing for use in newsletters. Designed and developed advertisements for various clients.

Jefferson Community & Technical College

AAS in Communication Arts Technology

Commercial Photography Track
Advertising Design Track

University of Louisville

BA in Studio Art